Effective Date: November 22, 2025
At One Downtown Tour LLC (“The Company,” “we,” “us”)—operating the website dubai-boats.baytealjameel.com (“The Site”)—we value your trust and are committed to protecting your privacy. This document outlines how we collect, use, and safeguard your personal information when you use our services, particularly when booking a cruise or providing information via the booking form or direct contact.
⚠️ Important Disclaimer: This policy is a template provided for general guidance. Please consult a legal professional or specialized advisor to ensure full compliance with the laws and regulations applicable in the UAE and your operations.
1. Information We Collect ????
We collect two main types of information from users of our Site:
A. Personally Identifiable Information (PII)
We collect this information directly from you when you choose to book or contact us. This may include:
- Full Name.
- Mobile Phone Number (for communication and booking confirmation via WhatsApp).
- Booking Details (such as the selected cruise date, time, and number of people).
- Any other information you choose to provide via our contact forms.
B. Non-Personal Information
We may collect non-personal information about users whenever they interact with our Site. This information may include the browser type, computer or mobile device type, and technical information about the user’s means of connection to our Site, such as the operating system, the Internet service providers utilized, and other similar usage information.
2. How We Use Your Collected Information ????
We use the collected information for the following purposes:
- To manage and confirm bookings: Contact information and the phone number are used to confirm your booking via WhatsApp and send trip details.
- To improve customer service: Your information helps us respond to your requests and support needs more efficiently.
- To personalize the user experience: We may use information to understand how our visitors use the services and resources provided on our Site.
- To improve our Site: We may use the feedback you provide to improve our products and services.
- For marketing communication (with your consent): To send you emails or WhatsApp messages about special offers or new cruises.
3. How We Protect Your Information ????️
We adopt appropriate data collection, storage, and processing practices and security measures to protect your personal information, transaction data, and data stored on our Site from unauthorized access, alteration, disclosure, or destruction.
Sensitive and private data exchange between the Site and its users happens over a secured and encrypted communication channel.
4. Sharing Your Personal Information ????
We do not sell, trade, or rent users’ personally identifiable information to others.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business, administer the Site, or carry out activities on our behalf (such as technical support or tour operators). We may share your information with these third parties for those limited purposes only.
5. User Rights ????
You have the right at any time to:
- Access your data: Request a copy of the personal information we hold about you.
- Correct data: Request the correction of any inaccurate or incomplete data.
- Withdraw consent: Withdraw your consent to the use of your information for direct marketing or any other purpose.
To submit a request related to these rights, please contact us via the “Contact Us” section below.
6. Changes to this Privacy Policy ????
One Downtown Tour LLC reserves the right to update this privacy policy at any time. When we do, we will revise the “Effective Date” at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
7. Your Acceptance of These Terms ✅
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
8. Contacting Us ????
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
One Downtown Tour LLC
Email: info@dubai-boats.baytealjameel.com
Phone Number: +971553232266